Data Matters: Understanding Our 3-Year Email, Contract, and Analytics Retention Schedule

When you share information with a hospitality provider, you deserve clarity about how long it’s kept and why. This guide explains our 3-year email, contract, and analytics retention schedule in plain English—what each category includes, how we use your data with your consent, and the rights you can exercise at any time.

What our 3-year retention schedule covers

We apply clear maximum retention periods to three data categories. Here’s the overview you can rely on:

These limits help us maintain service continuity while practicing data minimization—long enough to respond to requests and improve the website, yet strictly time‑bound to reduce risk.

Why a three‑year window makes sense

• It aligns with practical service needs, allowing us to follow up on inquiries and ensure continuity across booking cycles.
• It supports data minimization by limiting how long personal data remains identifiable.
• It provides a clear, consistent rule across the main categories guests care about: analytics, correspondence, and service records.

What we collect—and how we use it

Data you provide directly

When you contact us or register for services, you may provide details such as:

• First name and last name
• Postcode and city
• Country
• “You are” (e.g., with family/as a couple/etc.)
• “You are interested in” (e.g., accommodation, pitch, residential pitch)
• Email address

Required fields are indicated on our contact and registration forms. Information you send by email or via the contact form is used to get back to you and/or respond to your request. Information provided in a registration form is used to execute the services you’ve ordered.

Data collected automatically (with your consent)

After you provide consent, we use cookies to collect web analytics information related to your browsing, visit duration, anonymized IP address, and browser type/version. These “web analytics” data are collected anonymously (by recording anonymous IP addresses) by Google Analytics to help us measure our website’s audience, page views, and any errors—so we can continuously improve user experience.

Who uses your data

Data are used by SARL LE CHATELET LOISIRS, the data controller, and will never be transferred to a third party or used for purposes other than those described here.

Cookies that support analytics and bookings

We use a small, well‑defined set of cookies to operate and improve the website:

• Google Analytics cookies: web analytics for audience measurement and error tracking.
• Camping 2 BE: associated with reservation functions (see their privacy policy).
• Secure Holiday: associated with reservation functions (see their privacy policy).
• camping‑chatelet.com (internal): remembers that you’ve accepted cookies so we don’t ask again on your next visit.

You can grant or refuse consent via our cookie banner. You can also manage cookies in your browser settings.

Your rights—simple and actionable

You have the right to:

• Access all personal data we hold about you
• Request corrections
• Request deletion
• Withdraw your consent to processing at any time

How to contact us about your data:

• By postal mail:
  SARL LE CHATELET LOISIRS – Personal Data Department
  658, CHEMIN DES HUTINS‑VIEUX
  74140 SCIEZ – FRANCE

• Via the contact form: https://www.camping-chatelet.com/acces-contact/

Legal basis: your consent

We only collect personal data after your mandatory consent. Consent is validly obtained via buttons and checkboxes, and it must be freely given, clear, and unambiguous.

Quick answers (for featured snippets)

How long do you keep my data?

• Web analytics logs: up to 3 years.
• Emails and contact‑form messages: up to 3 years.
• Service‑contract data: up to 3 years after the end of our contract.

Do you share my personal data with third parties?

Data are used by SARL LE CHATELET LOISIRS and are never transferred to a third party or used for other purposes than those described here.

What personal data do you collect on forms?

Required fields can include first name, last name, postcode, city, country, “you are,” “you are interested in,” and email. We use these only to respond to your request or provide ordered services.

What analytics data do you collect and why?

With your consent, we collect anonymous browsing data (e.g., anonymized IP, session duration, browser type/version) via Google Analytics to measure audience, page views, and errors, helping us improve the site.

What is the legal basis for processing?

Your personal data are collected only after your mandatory consent, obtained through buttons and checkboxes, and given freely, clearly, and unambiguously.

Practical takeaways

• Review our 3-year email, contract, and analytics retention schedule above to understand exactly what’s kept and for how long.
• Use our cookie banner to grant or refuse consent; adjust preferences anytime via your browser.
• When you contact us, provide the requested fields so we can respond precisely and promptly.
• Exercise your rights (access, correction, deletion, withdrawal of consent) by writing to our Personal Data Department or using the contact form.
• Expect that your data are used only by SARL LE CHATELET LOISIRS for the purposes described and are not transferred to third parties.

Conclusion

Clarity and control are at the heart of our approach to privacy. Our 3-year email, contract, and analytics retention schedule sets firm limits while enabling a smooth guest experience. If you’d like to make a request, ask a question, or exercise your rights, contact our Personal Data Department by post or reach us via the contact form: https://www.camping-chatelet.com/acces-contact/