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16 October 2026

Written Cancellations Only: Why Email or Post Keeps Your Booking Clear

If your plans change, the last thing you want is confusion about your reservation. Written cancellations only help keep every step clear, traceable, and consistent, which is why cancellations at Camping du Châtelet must be submitted in writing by email or post. Knowing the correct process protects both your booking record and your peace of mind.

This guide explains why written cancellations matter, how the cancellation policy works, and what to do if you need to cancel your stay. You will also find practical tips to help you act quickly and avoid misunderstandings.

What does “written cancellations only” mean?

At Camping du Châtelet, a cancellation must be sent in writing, either:

A written cancellation creates a clear record of your request. In hospitality, that matters because reservation changes can affect dates, accommodation type, payment status, and timing under the cancellation policy. A verbal message can be forgotten, misheard, or difficult to verify later. A written message gives everyone one version of the facts.

The direct answer

How do you cancel a booking at Camping du Châtelet?
You must submit your cancellation in writing by email or post.

Why Camping du Châtelet requires cancellations in writing

The rule is simple, but it serves an important purpose. Written cancellations only keep the booking process clear in several ways.

1. It creates a reliable record

When you send a cancellation by email or post, there is a documented request. That record helps confirm:

This is especially important because cancellation terms depend on when the cancellation is made.

2. It reduces misunderstandings

Travel plans often change under pressure. A quick phone conversation may feel convenient, but written communication is easier to review and process accurately. Dates, names, and reservation details are less likely to be confused when they appear in writing.

3. It supports fair application of the policy

Camping du Châtelet applies a clear cancellation policy. Requiring written notice helps ensure that each cancellation is handled according to the same rules. That consistency is better for guests and for the reservation team.

4. It helps guests stay organized

A written cancellation also helps you. You keep your own copy of what you sent, which is useful if you need to review the timing of your request or any details linked to your booking.

The cancellation policy at Camping du Châtelet

If you are considering cancelling, it is important to understand the policy before you act.

Booking confirmation and payment terms

To confirm a reservation, guests must pay:

The remaining balance is due:

These deadlines matter because the cancellation terms are tied to the timing of your request.

Cancellation terms

The policy is as follows:

This structure makes timing critical. If your plans are changing, sending your written cancellation promptly is the best way to make sure your request is received within the correct period.

Email or post: which should you use?

Camping du Châtelet accepts cancellations by email or post, so the right option depends on what is most practical for you.

Cancelling by email

Email is often the fastest way to send a written cancellation. For enquiries or requests concerning your stay, you can contact the team at:

Email can be especially useful when:

Cancelling by post

Post is also accepted for written cancellations. Some guests prefer it for formal correspondence or personal record-keeping.

The key point is not the format itself. The important thing is that the cancellation is submitted in writing.

How to submit a clear written cancellation

A good cancellation message should be concise, accurate, and easy to process. Clear writing helps the reservation team identify your booking without delay.

Include the essential booking details

When writing your cancellation, include the details that make your reservation easy to locate, such as:

Keep the message direct. A short, complete request is usually the most effective approach.

Example structure for your cancellation message

You do not need to write a long explanation. A simple structure works well:

  1. State that you want to cancel your booking.
  2. Identify the reservation clearly.
  3. Include your name and stay dates.
  4. Send it by email or post.

Why timing matters so much

With written cancellations only, the date of your written request is central to how the cancellation policy applies. At Camping du Châtelet, the difference between more than 30 days before arrival and 30 days or less before arrival has a direct impact on charges.

Key timing thresholds at a glance

Timing of cancellation What applies
More than 30 days before arrival Deposit forfeited
30 days or less before arrival Full cost of the stay is due
No-show Full cost of the stay is due

Also remember:

Because these terms are precise, delaying a cancellation can have important consequences. If you know you cannot travel, it is best to send your written notice as soon as possible.

Optional cancellation insurance

Camping du Châtelet offers optional cancellation insurance, which can be purchased at the time of booking.

If you want more information about this option, you can consult the campsite documentation, where a Cancellation Insurance document is available for download.

This can be useful for guests who want added reassurance before travel. Even so, it is important to remember that any cancellation insurance is non-refundable.

Booking and cancellation: how the two connect

Understanding how to cancel correctly starts with understanding how to book correctly. Camping du Châtelet offers two ways to make a reservation:

  1. Online at www.camping-chatelet.com
  2. By phone at +33 (0) 4 50 72 52 60

That makes the overall process straightforward:

This clear separation between booking and cancellation helps avoid uncertainty. You may reserve online or by phone, but if you need to cancel, the cancellation must be written.

Practical tips to keep your booking clear

If you want to avoid unnecessary stress, these simple habits can help.

Before booking

After booking

If you need to cancel

Common question: can a phone call cancel the booking?

The practical answer is simple: cancellations must be submitted in writing by email or post.

Phone booking is available at +33 (0) 4 50 72 52 60, but the cancellation policy specifically requires a written request. This distinction helps keep the process accurate and verifiable.

Where to find useful information

If you are planning, booking, or reviewing your options, these contacts are useful:

You can also explore practical information and downloadable documents, including:

These resources can help you prepare your stay and better understand the booking framework before you travel.

Conclusion: clarity starts with a written cancellation

The rule is straightforward for a reason: written cancellations only keep your booking clear. At Camping du Châtelet, sending your cancellation by email or post creates a reliable record, reduces confusion, and ensures the policy is applied consistently.

If you need to cancel, do it in writing, include clear booking details, and send your request without delay. And if you are planning your next stay, visit www.camping-chatelet.com, call +33 (0) 4 50 72 52 60, or email info@camping-chatelet.com to manage your booking with confidence.